We look forward to hearing from you and having the opportunity to help you discover all Prague has to offer locals and tourists alike. Your satisfaction is our priority. To make communication with you even easier, we’ve compiled a list of the most common questions we answer. frequently asked questions How can we buy a combined ticket to the Petřín Lookout Tower and the Mirror Maze? Combined tickets can only be purchased at the ticket offices of both monuments, not through e-sales. Payment can be made in cash in Czech crowns or by credit card. What is a Skip-the-Line ticket? A Skip-the-Line ticket gives visitors priority entry to the monument. It can be purchased online on our website. The Old Town Hall and the Petřín Tower support this type of ticket. Can I enter the Klementinum without a guide, and can I enter the Baroque library? It is not possible to enter the Klementinum without a guide, and the only way to see the Klementinum tour circuit from the inside is to book a place on a guided tour. Tour schedules can be found here. The Baroque Library can only be viewed from the doorway due to the need to preserve the authenticity of the place. What does Prague City Tourism manage? We are a modern marketing organization that develops domestic and foreign tourism and provides information about Prague to both domestic and foreign tourists and the media. We plan and implement a destination marketing concept that reflects the need to maintain the quality of life of Prague residents and the local community and develop cultivated tourism. We organize educational series about the past and present of Prague for professionals and the general public. We are responsible for the entire operation of the historical building of the Old Town Hall and eight Prague towers. We work with other organizations such as CzechTourism, Czech Centres, the Ministry for Regional Development of the Czech Republic, and embassies of the Ministry of Foreign Affairs of the Czech Republic. How much does it cost for school groups to visit our towers? If you are interested in visiting our towers, please get in touch with our customer support line at 221 714 714 or by email at tourinfo@prague.eu, where we will be happy to provide you with all information. What are the opening hours of the Prague towers? The towers managed by Prague City Tourism are open to visitors 365 days a year, and their opening hours are modified according to the seasons and public holidays. Full details of opening times can be found on our website. Do you offer guided tours of Prague? The Guides&Tours department offers a broad portfolio of regular guided tours (in the e-shop > guided tour of prague), where you can discover more and less known corners of Prague. If you have specific ideas about guided walks that we don’t offer in our catalogue of regular walks, we can create a walk specifically tailored to you. Please get in touch with us at guides@prague.eu What are the benefits of the official Prague Visitor Pass? Embark on an adventurous quest for more than 70 experiences and take advantage of free admission or special discounts. Visit unique historical monuments, museums, and galleries, take a guided tour of the city, or go on a cruise on the Vltava River. The Prague Visitor Pass is available in two variants. Choose either a physical card (Pass) or an electronic version (e-Pass), which you will have on your smartphone. Another benefit is the unlimited use of public transport. For more information, please visit our website www.praguevisitorpass.eu Can I visit you in person? Yes, we’d love to see you! Visit us at our tourist information centres, where we’ll gladly help you. We are also located in several locations around Prague—check the main menu in the Information section for details. As a Prague enthusiast, how can I explore the city more deeply? In addition to the extensive program for incoming foreign clients, we also organize an educational program for Prague residents and lovers of Prague as part of the Prague Local Studies, Experience Prague, and Prague University for Everyone programs (in Czech language only). We are the official certification authority for guide licensing, providing service for guides, the commercial sector, and institutions. We are committed to the sustainable development of tourism in our metropolis. We ensure that Prague and its exploration remain an enduring source of fascination. When is your customer support line open? You can contact our customer support line at +420 221 714 714 every weekday from 9:00 to 17:00 or email tourinfo@prague.eu, where our operators will happily answer any questions. Can I book accommodation through you? We apologize, but as Prague’s destination management organization, we do not arrange reservations for any type of accommodation. I’d like to take a ride on a vintage tram – how does it work? The vintage tram 42 runs every day from 10:00 to 18:00 at intervals of 40 minutes. Tickets can be purchased on our website, at our tourist information centres, at the Prague City Transport Company’s information centres, or directly on the tram. Does the “morning discount” work at all your monuments? Yes, with the following exceptions: the 50% discount is not valid at the Petřín Lookout Tower and cannot be applied at the Old Town Hall on Mondays. This special offer is otherwise valid every day at all our monuments – check the main menu in the Discover > Prague Towers category. What kind of Prague souvenirs can I purchase? We have assembled a selection of unique and soulful souvenirs made by Prague’s artists and creators. Our complete offering is in the e-shop section of our website—bring a piece of Prague home with you. Alternatively, you can visit our Gift Shop on the ground floor of the Old Town Hall.